30-Day Money Back Guarantee
Once submitted, orders can't be cancelled or refunded until you've received your shipment. We back everything we sell with a 30-day, 100% money-back, satisfaction guarantee and a one-year limited replacement warranty in the unlikely event of defects in the product's materials or manufacturing.
If you are unhappy with your PKB product, send it back for an exchange or a refund. It's that easy. To return or exchange your PKB product, email our Customer Service Team firstname.lastname@example.org. They will give you an RA# and directions for sending the product back to us.
Shipping costs to return or exchange product are the customer's responsibility. Please be sure to write the RA# on the outside of your package and ship it within 14 days of receiving your RA # to the following address*:
PKB Fit, LLC, RA# ___________
303 S Broadway, #493
Denver, CO 80209
Please Note: Our guarantee lasts 30 days. If 30 days have gone by since the date of delivery, unfortunately we can’t offer you a refund. The cost of shipping your item back to us is not included.
To be eligible for a refund, your item must be unused and in the same condition that you received it. To complete your refund, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to confirm receipt and notify you of the approval or rejection of a refund. If approved, your refund will be processed and a credit automatically applied to your credit card or original method of payment, within 72 hours.
Late or missing refunds (if applicable)
If you haven’t received a refund within 72 hours of your receipt of our confirmation, please check with your financial institution first, as it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us at: email@example.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
There are certain situations where only partial refunds are granted: (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery.
PKB and TANK Manufacturer's Warranty
If any PKB is found to be defective or damaged due to manufacturing error, we will replace your PKB for a period of up to two years beginning from the date it ships to you.
If any TANK is found to be defective or damaged due to manufacturing error, we will replace your TANK for a period of up to one years beginning from the date it ships to you.
Damage that results due to your negligence such slamming, stabbing or shooting of your PKB product is not covered under this warranty and will not be replaced or refunded.
Please note: you are responsible for paying the cost of shipping your item back to us. Depending on where you live, the time required for us to receive your return may vary. Repairs are warranted for 90 days.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We can't guarantee that we will receive your returned item.
Except for the express warranty set forth above, we grant no other warranties, express or implied, by statute or otherwise, regarding the products, their fitness for any purpose, their quality, their merchantability, or otherwise.